Privacy Policy

1. Information We Collect

Information you provide directly:

• Account information — name and email address when you create an account or complete a purchase.
• Beta applications — name, email, DAW, role, and usage frequency when you apply for the beta program.
• Contact messages — name, email, and the content of any message you send us via the contact form.

Information collected automatically:

• Usage data — pages visited, download counts, and basic server logs (IP address, browser type, referring URL). This data is used for security and to understand how the Site is used.

Information from third parties:

• Paddle — when you make a purchase, Paddle (our merchant of record) shares your name, email address, and transaction details with us so we can fulfill your order. Paddle handles payment processing and does not share your full payment card details with us.

2. How We Use Your Information

• To fulfill your purchase — deliver your license key and download access.
• To manage your account and provide customer support.
• To operate the beta program — review applications, send approvals, and deliver beta builds.
• To respond to contact form messages.
• To send transactional emails directly related to your purchase or account (license delivery, password reset, download links).
• To detect and prevent fraud and abuse.
• To comply with legal obligations.

We do not sell your personal information. We do not send marketing emails unless you have separately opted in.

3. How We Share Your Information

We share your information only as necessary to operate our business:

• Paddle — acts as our merchant of record and processes payments. Your purchase data is subject to Paddle's Privacy Policy.
• MongoDB Atlas — we store account, order, and license data in MongoDB Atlas, hosted on cloud infrastructure.
• Email delivery — transactional emails are sent via Gmail. Email content may pass through Google's servers.
• Legal requirements — we may disclose your information if required by law, court order, or to protect our rights or the safety of others.

We do not share your information with advertisers or data brokers.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you request deletion of your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or financial record-keeping purposes (for example, transaction records required by tax law).

5. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information.
• Portability — request your data in a machine-readable format.
• Objection — object to certain uses of your data.

To exercise any of these rights, contact us at andy@bigripaudio.com. We will respond within 30 days.

If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

6. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, to request deletion of your personal information, and to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at andy@bigripaudio.com.

7. Cookies

We use only essential session cookies required for authentication (keeping you logged in to your account). We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

8. Security

We use industry-standard measures to protect your personal information, including encrypted connections (HTTPS) and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children

Our Site and Products are not directed at children under 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and post the updated policy on this page. Your continued use of the Site or Products after changes take effect constitutes your acceptance of the revised policy.

11. Contact

Questions or requests regarding this Privacy Policy can be sent to:

HiMidLow, LLC dba The Big Rip Audio
andy@bigripaudio.com